FAQ's
Do you provide your own cleaning equipment?
​Yes, we provide our own non-toxic, biodegradable, environmentally friendly cleaning products as well as our own vacuums and mops. We do not provide toilet brushes. Please provide your own toilet brush.
Are your products environmentally friendly?
Yes, our products are environmentally friendly, biodegradable, non toxic, smell amazing, and are gentle on your hands
What services do you offer?
See our services page for information >>
​
How can I set up a cleaning and what is the process?
If you would like to set up a cleaning you can CONTACT US here or you can message us on our Facebook or Instagram pages
We prefer to start out with a complimentary walkthrough which gives us the opportunity to meet you and to really understand your needs when it comes to cleaning. This also gives us the opportunity to assess your home so we can offer an educated estimate for your first clean. We walk you through the home and ask a series of questions to get an idea of what you are hoping to gain from our services. We then go over in detail our recommended cleaning packages and create an estimate that works for you
After the consultation, we send you an estimate with a list of cleaning duties previously discussed. We then set up a day and time that works with your schedule.
​
How can I pay you?
We prefer e-transfer but do accept credit cards upon request
Can you use my cleaning products when cleaning my home?
We have a policy to only use our personal line of cleaning products with our cleaning services. This applies to all of our staff
​
What can I expect with a Deep Clean?
A team of cleaners (generally ranging from 2-5 staff) will arrive at the designated time. Prior to the clean we will discuss door codes, parking, times, etc. To help us be more efficient please move any easy to move items off of the floor, declutter countertops and/or flat surfaces, remove magnets from the fridge etc. Please let us know if you have any pets and where they will be. This ensures they aren’t in the way when cleaners are moving around your home
What should I do before you come clean my home?
To help us be more efficient please move any easy to move items off of the floor, declutter countertops and/or flat surfaces, remove magnets from the fridge etc. Please let us know if you have any pets and where they will be. This ensures they aren’t in the way when cleaners are moving around your home
What do we NOT clean?
We do not clean up toxic waste such as fecal matter, urine, vomit, or blood. We do not change cat litter. We do not move fridges, stoves, or couches. If you would like behind these items cleaned please move them before we arrive
Are you insured?
Yes, we are covered by WCB and we are bonded
How are you eco-conscious?
We pride ourselves in being eco-conscious with our cleaning products (which we sell online and use during our cleaning services), our products are made in-house and with high quality, non-toxic ingredients. We also have a re-fill program for our products where you can bring back your glass bottle and get a re-fill at a discounted rate which means less trash being tossed into landfills.